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Return Policy

1. Return Window

You have 30 days from receiving your order to return an item.

After this period, returns cannot be accepted unless there is a defect or an error on our part.

2. Return Conditions

For your request to be accepted:

  • The request must be made within 30 days of delivery
  • The reason must be stated, along with a description of the problem
  • We may contact you by email for clarification or supporting evidence
  • The item must have been bought on KAMRI with the account making the request

3. How to Return an Item

To initiate a return:

  1. Log in to your account
  2. Go to the "Orders" section of your profile
  3. Select the relevant order
  4. Click on "Request a return"
  5. Describe the problem and send your request

You have nothing to ship back. We review your request and email you our decision.

4. Return Costs

No return costs: the goods do not need to be shipped back. If the item is faulty or we made a mistake, the original delivery costs are refunded as well.

5. Return Processing

As soon as we receive your request:

  • We review it within 2–3 business days
  • Once approved, the refund is issued within 5–7 business days
  • The refund goes back to the payment method used for the order
  • You receive an email confirmation stating the refunded amount

6. Refund

The refunded amount corresponds to the purchase price of the returned item, excluding initial shipping costs (except in case of our error).

The refund time to your bank account may vary from 5 to 10 business days depending on your bank.

7. Non-Refundable Items

Some items cannot be refunded on a simple change of mind:

  • Hygiene items and underwear
  • Personalised or made-to-measure items
  • Items damaged by improper use
  • These exclusions do not apply to a faulty, wrong or misdescribed item

8. Defective Items or Order Errors

If you receive a defective item or if we made an error in your order:

  • Contact us immediately via our contact form
  • We refund you after reviewing your request
  • You will not be asked to ship anything back

9. Exchanges

We do not perform direct exchanges. If you want another item:

  1. Return the original item following the return procedure
  2. Once the return is validated and refunded
  3. Place a new order for the desired item

10. Contact

For any questions regarding our return policy, contact us at:

Or use our contact form.

Last updated: 20 February 2026